This Privacy Policy describes how Hobby Hideaway collects, uses, and protects your personal information when you visit or make a purchase from our website and physical retail location. We are committed to protecting your privacy and managing your data securely in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collecting Personal Information
When you visit our site or make a purchase, we collect certain information necessary to process your transactions and improve your shopping experience.
- Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Device Information: When you browse our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Special Order Data: For special orders and pre-orders, we retain your contact information to provide updates on manufacturing timelines and estimated delivery dates.
2. Using Personal Information
We use the personal information we collect strictly to fulfill our business operations and provide you with a high-quality service. Specifically, we use your data to:
- Fulfill any orders placed through the store (including processing your payment, arranging for shipping, and providing you with invoices and order confirmations).
- Communicate with you regarding your order status, delays, or customer service inquiries.
- Screen our orders for potential risk and fraud (in particular, your IP address and payment details).
- Provide you with information or advertising relating to our products or services, but only if you have explicitly opted in to receive such communications.
3. Sharing Personal Information
We value your privacy and do not sell your personal information to third parties. We only share your data with trusted third parties to help us provide our services to you:
- Service Providers: We share information with our e-commerce platform (e.g., Lightspeed) and secure payment processors to securely power our online store and process your transactions.
- Shipping & Logistics: We share your name, shipping address, and phone number with freight carriers and postal services (e.g., Canada Post, FedEx, UPS) strictly to deliver your orders.
- Legal Compliance: We may also share your personal information to comply with applicable Canadian federal and provincial laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Use of Cookies
Our website uses "cookies" (data files that are placed on your device or computer and often include an anonymous unique identifier) to enhance your browsing experience.
- Essential Cookies: These are required to operate our store, such as keeping track of items in your shopping cart and facilitating the secure checkout process.
- Analytics Cookies: We use these to track how users navigate and interact with the site so we can optimize our layout and product offerings.
- You can choose to disable cookies through your web browser settings; however, please note that disabling essential cookies may prevent you from completing purchases on our website.
5. Customers’ Rights and Data Access
If you are a Canadian resident, you have specific rights regarding your personal information under PIPEDA:
- Right to Access: You have the right to ask for a copy of the personal information we hold about you.
- Right to Correction: You have the right to ask that your personal information be corrected, updated, or completed if it is inaccurate.
- Right to Withdrawal: You have the right to withdraw your consent for us to process your data for marketing purposes at any time.
6. Data Retention
When you place an order through the store, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please note that certain data must be retained for legal, tax, and accounting purposes under Canadian law.
7. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:
- Email: info@hobbyhideaway.ca
- Phone: 613-983-4229
- Address: Hobby Hideaway, 112-1455 Youville Dr, Orleans, ON K1C 6Z7